ReachAnywhere Remote Support is used by IT helpdesks to provide instant remote support to customers and employees. Gain control of a remote PC over the web in seconds, without the need to pre-install software.

Benefits:

Shorten call times
Reduce operating costs
Reduce on-site visits
Increase first time call resolution
Upload customer files for quick analysis
Download patches or updates
Faster problem definition and resolution via remote access
Reduction of repeat calls for the same issue
Improve customer service by resolving issues on the first attempt
Provide off-site technical support without ever leaving your office

ReachAnywhere has an industry-leading feature set. ReachAnywhere features include:

SSL Encryption

Security is an important issue with remote support users. We use SSL end-to-end encryption and strict security measures that refuse unauthorized personnel access to your data, programs and systems.

On Demand Remote Control

Using the Remote Control feature, the support representative can view and take shared remote control of the customer’s computer in seconds. ReachAnywhere allows you to take remote control of any PC today, with remote control for Linux & Mac coming in 2006!

File Transfer & Chat

Easily transfer files to and from a customer’s system and chat with customer.

Administration Center

Each ReachAnywhere account comes with an Administration Center, allowing you to customize the application interface, run metrics and statistics, create customized reports, group, manage and configure your ReachAnywhere licenses. With the ReachAnywhere Administration Center you can obtain complete reports on support representative activity (such as connection times, number of conversations established, messages answered, and the website pages from which the greatest number of queries have been made) and much, much more!